The growing pains at Uber are painful to watch. Sexual harassment allegations, improper decisions, and a management that some regard as rogue. To have one crises is unfortunate...to have multiple crises in such a short period is careless, or worse. There is thankfully a road map for what should be done in these situations: Google. The company brought in Eric Schmidt to run Google while the founders, Larry Page and Sergey Brin learned the ropes. Then famously, Schmidt tweeted "day-to-day adult supervision is no longer needed" when he handed control to the younger execs. Uber needs to do something similar. Running a large company with thousands of employees requires more than chutzpah and bravado. At a minimum, it requires the realization that you are running a large company with thousands of employees. It's something that outside investors should have realized and instituted when they were pouring millions into the company. It would be a smarter investment if they would have suggested and offered management help, along with their money. Of course, in all of this, we should remember Uber is a tremendous success story that has revolutionized the way we book taxis and cars. Now, Travis Kalanick should show wisdom in getting to know what he doesn't know, and prepare himself properly to be a truly great CEO. -Richard.Quest@cnn.com |
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