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Monday, April 17, 2017

Trump rally under siege from global fears; Qatar Airways CEO on laptop ban; Toronto schools halt student trips to US

Profitable Moment
 

Everybody is being watched...by the phone camera

I have flown United Airlines since "the incident." It was an interesting experience. The staff, which had just started to become much more friendly, more service oriented, is now horrified too. 

Airline staff feel they are being watched -- passengers seem to be ready to film any encounter that turns sour. I even heard stories of  some passengers goading airline staff,  phone camera at the ready, in case there was an overreaction that can turn into a "YouTube" moment. This is not unique to United. Today, cameras are ubiquitous. Anyone in customer-facing industries now knows that someone can (and in an instant will) film them.

Obviously, I am used to being in front of a camera. I always know there is the chance someone will record any interaction. Others, such as flight attendants, check-in agents, check-out staff in supermarkets, waiters in restaurants, bus conductors, shop assistants, are not so prepared. It is unfair to record every interaction, waiting for something to go wrong.

Keep the cameras primed for the really important moment…otherwise, leave well enough alone. Staff going about their normal duties are not there for your entertainment.

-Richard.Quest@cnn.com 

What's new... what's next
 

By Matt Egan and Julia Horowitz of CNNMoney

1. Trump rally challenged by global fears

North Korea. Syria. Russia. Election in France. These are just a few of the growing list of global hot spots that are on Wall Street's radar screen these days. It's one reason U.S. stocks are down 2.5% from their peak and Treasury rates have retreated meaningfully. Stocks rose on Monday, but investors remain particularly jittery, especially over the North Korea threat. JPMorgan's David Kelly called the rising tensions with North Korea "frightening." 

2. Qatar Airways CEO: Laptop ban is all wrong

Last month, President Trump's administration caught the aviation industry by surprise when it banned passengers from carrying any device larger than a smartphone on some flights to the U.S. Now, Qatar Airways CEO says the policy is a waste of time. "I don't think this ban was necessary at all," Akbar Al Baker told CNNMoney. "People who want to disrupt aviation will do it from other places where there is no ban."

3. South Korea scandal ensnares 2nd top boss

South Korea is grappling with a far-reaching political corruption scandal that has led to the ouster of former President Park Geun-hye. First, prosecutors probing the alleged corruption indicted Lee Jae-yong, the heir to the Samsung empire. Now, Lotte Group Chairman Shin Dong-bin has been indicted on bribery charges. Lotte's vast business includes everything from retail stores and hotels to chemicals. Shin and Lotte have both denied wrongdoing. 

4. Why people in India are angry with Snapchat

Can Snapchat make its problems in India disappear? Time will tell. But for now, at least, anger has boiled over on social media over allegations by a former employee that CEO Evan Spiegel once dismissed India as a "poor country" that wasn't a priority for growth. Snapchat has dismissed his claims as "ridiculous," but calls to delete the app via the hashtag #boycottsnapchat are still making their rounds on Twitter.

5. Quick Takes:

Toronto schools halt student trips to the U.S. over travel ban concerns

A Chinese financial services giant is back in the race to buy MoneyGram

New York City's Uber drivers could start collecting tips soon

How Erdogan's referendum victory could impact the Turkish economy

Did you know? The U.S. president and VP always gets audited

6. What's next:

Goldman Sachs in the spotlight: The elite Wall Street bank has enjoyed a 24% surge in its stock price since Trump's victory. Will Goldman Sachs put out quarterly numbers Tuesday morning that justify that rally? Bank of America and Harley-Davison and UnitedHealth are also expected to post results before the opening bell, while Yahoo and IBM will be in focus Tuesday afternoon.

Can United Airlines rebound from crisis? United CEO Oscar Munoz is in the hot seat over his handling of a passenger who was dragged from a plane just over a week ago. United execs could face tough questions during Tuesday's 10:30 a.m. ET conference call about the fiasco and the public relations fallout.

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